Ads Make Patients More ‘Inquisitive’: Doc Survey

Share

A microsurvey of doctors by marketing research firm InCrowd finds that doctors say that direct-to-consumer prescription drug ads are succeeding in delivering more inquisitive patients. Respondents expressed concern, however, about the way in which ads shape patient understanding. InCrowd says that doctors reported three times the number of questions due to DTC ads than they did five years ago — from an average of one question a week to three per week.

Questions are often the result of a lack of understanding of ad content, the survey report says. Some 65% of the doctors surveyed said their patients did not generally understand information provided by drug companies in advertisements.

“It’s important to build patient awareness of new treatments, and our physician response suggests U.S. physicians think the pharma industry is doing well on that aim with DTC ads, and that these doctors are considering how best to integrate them into their practice,” says InCrowd president Diane Hayes. “Yet as Congress targets the need to lower prescription drug prices, the pharma industry needs to listen carefully to physician insights on better structuring their DTC-ad programs for information clarity, and increased benefit to both patient and physician.”

When asked about DTC changes they would like to see, only 35% of the respondents overtly suggested banning ads. The remaining 65% focused on ways to improve ad content and messaging, including: 

  •          additional patient education (31%);
  • ·        simplifying the message (17%);
  •          more explanation of side effects (7%);
  •          no changes (7%); and
  •          include cost information (3%).

In other findings, 49% said the ads generally impair or confuse their patients’ understanding of their condition, the treatment, and risks that may occur. Some 35% believe that ads have no effect on their patients. And 16% said ads lead to an improved patient understanding of their condition, treatment options, and risks.

Read more