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# Comments Sought on IT and Customer Strategy
- URL: https://www.fdaweb.com/comments-sought-on-it-and-customer-strategy/
- Published: 2024-06-26T12:00:00.000Z
- Updated: 2026-09-14T14:34:15.000Z
- Author: David McFarland
- Tags: FDA Policy/General, #legacy-id-D5157253

*Federal Register* notice: FDA is requesting comments on its “Information Technology (IT) Strategy” and ‘”Customer Experience (CX) Strategy.” Under the agency’s user fee program commitments, it must annually update and publish its IT Strategy by 9/30\. The initial strategy was published 9/2023 and it outlined the future direction of FDA’s data and technology capabilities. A key objective of FDA’s IT Strategy is to modernize enterprise services and capabilities to improve customer experience, and the CX Strategy was created to guide this effort. To view the notice, click [here](https://www.govinfo.gov/content/pkg/FR-2024-06-26/pdf/2024-13941.pdf?ref=fdaweb.com).