Doctors Irked by Virtual Detailing in Pandemic: Indegene
Pharmaceutical consulting firm Indegene says doctors are expressing discontent with elements of the virtual drug detailing forced by the pandemic, although they also are not very pleased with in-person detailing. In an online white paper, Indegene reports that one in three healthcare professionals is dissatisfied with contacts with drug companies through social media (49%), marketing e-mails (46%), and phone calls with sales representatives (42%). However, in-person meetings with sales representatives are disliked by 33% and remote meetings are disliked by 34%.
Indegene CEO Manish Gupta says the problems stem from the slowness and siloization of the various communication channels. He says that with the pandemic, drug companies have an opportunity to take a more deliberate approach to addressing the pain points cited by doctors.
Gupta says that drug companies sell content, noting that nobody approves, prescribes, or takes a drug without looking at data or some other content prior to decision-making. But, he says, the content is split into many silos—clinical trials, regulatory, safety, medical affairs, and commercial. While a doctor may have some connection with each of the content silos, the final experience is not necessarily the sum of all the connections.
“If the overall experience is not unified,” Gupta says, “the physician doesn’t have a positive experience.” He says the various silos all need to come together and be distributed at the ideal moment, with the right level of personalization, and in the appropriate channel. Some Indegene clients, Gupta says, have started to use modular sets of content, where discrete content bites are pre-approved, as are the rules by which they can be assembled for messaging.