ORA Has New Ombudsman

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FDA associate commissioner for regulatory affairs Melinda Plaisier says that the Office of Regulatory Affairs has named a new ombudsman to help stakeholders with unresolved concerns. Writing in an FDA Voice blog post, Plaisier says that ombudsman Jessica Zeller “is dedicated solely to helping you with assessing and resolving problems.”

She says that since Zeller has worked in both industry and government, she has the experience to carry out two primary objectives:
         to informally and in an unbiased manner find solutions, when possible, to problems that arise with ORA’s external partners, including industry, other governmental agencies, and consumers; and         to improve communications between ORA employees and stakeholders through outreach and education, helping both sides become more aware of each other’s needs.

“Understanding the pressures that each side faces are critical to working out solutions and allaying fears,” Zeller said. “I intend to hear what you are saying and feel what you are feeling. I will not always be able to get you what you want, but I promise you will have an opportunity to share your concerns, and I will attempt to achieve the best solution possible.”

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