QS, MDR Issues at Taiwan’s Visgeneer
A 2/24-2/27 FDA inspection at Visgeneer, Inc., in Hsinchu City, Taiwan, found Quality System and Medical Device Reporting regulation violations in the firm’s manufacturing of a glucose monitoring system and a blood uric acid monitoring system. A just-released 6/13 Warning Letter says the specific violations were:
- failure to adequately establish and maintain procedures for validating device design;
- failure to adequately establish and maintain procedures for receiving, reviewing, and evaluating complaints by a formally designated unit;
- failure to adequately establish and maintain procedures to ensure that all purchased or otherwise received products and services conform to specified requirements, including quality requirements, that must be met by suppliers, contractors, and consultants; and
- failure to submit any report required within 10 working days of initiating a correction or removal.
The letter says the firm’s responses to the inspection observations were inadequate or their adequacy could not be determined. FDA says it is taking steps to refuse entry of the company’s devices in the U.S. through detention without physical examination until the violations are addressed.
Visgeneer was told to respond with a list of specific actions it has taken to address the violations and prevent their recurrence, with documentation of the actions and a schedule for completing the corrections.