Tandem Diabetes Insulin Pump App Recall
Tandem Diabetes Care has issued an update on its March recall of its Apple iOS t:connect mobile app in the U.S. due to an issue that can cause rapid depletion of a user’s t:slim X2 insulin pump battery. “This battery depletion can result in the pump shutting down sooner than expected, which some customers have continued to experience following the release of version 2.7.1 of the app in March,” the update says. Notices were emailed to impacted customers on 8/9 with updated information and recommendations for helping avoid pump battery depletion. Tandem plans to release a new version of the app to address the remaining issues and will notify all users by email and app push notifications following its release.
“Under-delivery of insulin because of a pump shutdown can result in hyperglycemia or diabetic ketoacidosis, which can be a life-threatening condition due to high blood sugar and lack of insulin,” the notice says. To date, there have been 107 confirmed adverse events related to the issue.