Trividia True Metrix Glucose Monitor Early Alert
An FDA Early Alert says the agency is aware that Trividia Health has issued an urgent medical device correction for updated use instructions for four models of its True Metrix blood glucose monitors. The alert says the company is correcting the E-5 error code in the Messages section of Owner’s Booklets/System Instructions for Use and the online labeling and help guides.
The notice says the system displays an E-5 error code for a very high blood glucose event or when there is a test strip error. The revised instructions emphasize that users must seek medical attention immediately if they receive an E-5 error code and experience symptoms of high blood glucose. “As currently written,” the notice says, “the instructions could potentially lead to a delay in treatment if the user does not seek medical attention immediately when they receive an E-5 error code and are experiencing symptoms of high glucose.”
The company says that as of 1/16, there have been 114 serious injuries and one death related to the issue.